UPDATE: While initially scheduled to reopen on June 3, Westfield Fashion Square and Westfield Topanga & The Village have suspended opening their doors in an abundance of caution given the recent looting taking place in the San Fernando Valley. While no new date has been given, an announcement should be expected in the coming days.
With L.A. Mayor Eric Garcetti’s announcement Wednesday that retail stores could open to the public, not just offer curbside pickup, Westfield announced that they will re-open for the community. Westfield Topanga & The Village will open Wednesday, June 3.
The centers will operate with modified hours, 11 am to 7 pm Monday through Saturday, and 12 pm to 6 pm on Sunday, and will implement relevant government-mandated health and safety protocols as well as provide new services and amenities to address customer concerns during this initial recovery phase in the community.
“We are very excited to welcome the Los Angeles community back to our centers,” said Molly Unger, Vice President, Shopping Center Management. “As we take this next step towards recovery from the COVID-19 pandemic, our focus is on working with local officials to ensure a healthy, clean and safe environment for our customers, tenants and employees. We remain committed to providing the best experience possible as business begins to operate again.”
Westfield will implement new practices focused on the health, safety, and convenience of all guests, as well as retailer and center employees. They include:
• Increasing the frequency of cleaning measures following CDC and local health department guidelines, with a focus on high-touch areas such as restrooms, play areas, dining areas, and water fountains;
• Monitoring and controlling the number of guests entering the centers and crowds in dwell areas and queuing lines;
• Implementing and enforcing relevant policies related to social distancing, face masks and other preventative measures; and
• Providing an increased number of hand sanitizer stations.
In addition, the centers are working with select retailers and third-party operators to facilitate curbside pick-up to make it as easy as possible for customers to quickly and safely collect purchases. More details on these programs are available from individual retailers.
Westfield will also continue to offer its Answers on the Spot program, which provides a real-time response via text or webchat during business hours daily to answer questions about store and center hours, promotions, and other topics.
The company will also continue its #WestfieldCares program, aimed at helping some of the most vulnerable populations impacted by the crisis in the local community. The program includes making monetary and in-kind donations to local organizations that serve groups such as those experiencing homelessness, economically disadvantaged families, seniors, and children along with activities thanking local first responders and medical professionals.
Further information including individual retailer and restaurant operating hours, health and safety practices, local #WestfieldCares initiatives and other programs can be found by visiting westfield.com/topanga.